Senior Customer Support Representative – Phoenix, AZ (Remote)

AccountMakers is actively recruiting Senior Customer Support Representatives for immediate hire on behalf of our hiring clients. Our staffing and recruiting platform specializes in sales, customer success, and support roles, connecting vetted candidates with employers across retail, fintech, SaaS, e-commerce, and other industries.

Position Details

Are you an experienced problem-solver who excels at handling complex customer issues with professionalism and accuracy? We are building a talent pool of Senior Customer Support Representatives to match with hiring partners seeking leaders in customer service and advanced support functions.

Senior representatives will manage escalated inquiries, resolve complex billing and account issues, support troubleshooting workflows, guide junior team members, and serve as a point of contact for high-priority customers. Responsibilities may include handling multi-channel communications (phone, chat, email), overseeing retention or upsell support, performing root-cause analysis, and coordinating with product, engineering, and operations teams for timely resolutions. You will ensure compliance with client-specific service level agreements and contribute to process improvements across support operations.

These roles are metrics-driven and often require strong judgment in de-escalation, prioritization, and managing high-volume queues. Depending on the hiring client, you may participate in knowledge base development, trend identification, QA reviews, team coaching, and feedback loops that help refine product and operational workflows.

What We’re Looking For

High school diploma required; associate or bachelor’s degree preferred, or equivalent experience in technical or customer-facing support.

2–4+ years of customer service, call center, support, or escalation experience; prior experience in a senior, lead, or escalation-focused support role strongly preferred.

Advanced verbal and written communication skills with the ability to handle complex or sensitive customer scenarios.

Proficiency with CRM or helpdesk tools such as Zendesk, Salesforce Service Cloud, Freshdesk, or similar platforms.

Strong analytical and problem-solving abilities, including comfort with gathering data, identifying trends, and making actionable recommendations.

Ability to work a flexible schedule including evenings or weekends if required by the hiring client.

Experience supporting billing systems, subscription platforms, payment processors, or technical troubleshooting environments is a plus.

Comfort mentoring junior representatives or assisting with team-level workflows such as QA, training, or documentation.

Create your profile today to be considered!

Compensation

Typical base pay for the Phoenix, Arizona market ranges from $48,000 to $62,000+ annually, plus performance-based bonuses or incentives. Total compensation varies by hiring client, role complexity, and language or technical requirements. Many senior positions include comprehensive benefits and advancement pathways into team lead, senior support specialist, or customer success roles.

How To Apply 

Register as a job seeker via AccountMakers. Once you create your candidate profile, we’ll submit you for open opportunities on our platform that match your experience and preferences. Don’t miss your chance!

Who We Are

AccountMakers is redefining how companies scale revenue and customer-facing teams by providing on-demand access to top sales, customer success, and support talent. We connect high-growth organizations with the leaders and teams they need, exactly when they need them. Learn more at accountmakers.com.