Customer Success Director – Miami, FL (Remote)

AccountMakers has been engaged by our client, a high-growth FinTech and payments technology company, to hire a Customer Success Director. This full-time leadership role will guide customer experience, retention, and operational efficiency as the organization scales its platform across financial institutions and enterprise clients.

Position Details

Are you a customer success leader with experience supporting complex, high-value clients in regulated industries? Our client is seeking a Customer Success Director strengthen customer relationships, optimize onboarding, and drive long-term platform adoption for banks, payment processors, and enterprise partners.

In this role, you’ll oversee a team of account managers and implementation specialists, develop customer success processes, and implement metrics that deepen client engagement and reduce churn. You’ll work closely with product, compliance, and engineering teams to ensure customer feedback directly influences roadmap decisions. The ideal candidate is a strong operator who understands financial technology workflows, risk considerations, and the high expectations of enterprise buyers.

This position is based in Miami, Florida, with hybrid flexibility.

What We’re Looking For

8–12 years of customer success, account management, or client services experience, including leadership roles within FinTech, payments, or financial services

Strong understanding of payment systems, financial operations, regulatory considerations, or enterprise SaaS environments

Proven ability to build scalable customer success programs, define KPIs, and develop health scoring frameworks

Experience driving adoption and expansion within existing accounts through strategic relationship management and value-focused upsell opportunities

Skilled at managing escalations, running executive-level conversations, and influencing cross-functional decisions

Experience leading teams that support enterprise implementations or complex integrations

Familiarity with tools such as Salesforce, Zendesk, HubSpot, or specialized FinTech/CS platforms

Ability to thrive in fast-moving, high-growth organizations where customer expectations and compliance needs are high

Create your profile today to be considered!

Compensation

This permanent position offers a competitive salary range of $160,000–$195,000 annually, plus performance-based incentives and comprehensive benefits.

How To Apply 

Register as a job seeker via AccountMakers. Once you create your candidate profile, you’ll be submitted for this opportunity and future openings aligned with your experience. Don’t miss your chance! 

Who We Are 

AccountMakers is redefining how companies scale revenue and customer-facing teams by providing on-demand access to top sales, customer success, and support talent. We connect high-growth organizations with the leaders and teams they need, exactly when they need them. Learn more at accountmakers.com.