Customer Service Manager – Los Angeles (Remote)

AccountMakers, has been engaged by our client, a growing e-commerce and consumer products company, to hire a Customer Service Manager. This is a full-time, permanent position responsible for leading customer support operations, improving service performance, and ensuring an exceptional customer experience across digital channels.

Position Details

Do you have a proven track record of leading customer support teams and improving service operations in fast-paced environments? Our client is seeking a Customer Service Manager to oversee day-to-day support functions, drive service excellence, and build scalable processes that enhance the overall customer experience.

As a Customer Service Manager, you will lead and mentor a team of customer support representatives, ensuring timely and effective resolution of customer inquiries across channels such as email, chat, and phone. You will establish service standards, monitor key performance metrics, and implement processes that improve response times, operational efficiency, and customer satisfaction. You will collaborate closely with cross-functional teams including operations, logistics, marketing, and product teams to identify recurring issues, escalate critical concerns, and improve the overall customer journey. The role requires someone who is both operationally strong and customer-focused, with the ability to coach teams, optimize workflows, and ensure consistent service delivery as the company scales.

The ideal candidate is a proactive leader with strong problem-solving abilities and experience managing customer service teams in high-volume customer environments.

What We’re Looking For

5–8 years of experience in customer service, customer support, or customer experience roles, including leadership or team management responsibilities.
Proven experience managing and mentoring customer service or support teams.
Strong understanding of customer service operations, ticket management, and omnichannel support workflows.
Experience with customer support platforms such as Zendesk, Gorgias, Freshdesk, Salesforce Service Cloud, or similar tools.
Ability to track and improve key performance metrics such as response time, resolution time, CSAT, and service efficiency.
Excellent communication and conflict resolution skills with the ability to handle complex customer issues.
Strong organizational and leadership abilities with a focus on team development and performance.
Comfortable working cross-functionally with operations, logistics, marketing, and product teams.

Create your profile today to be considered!

Compensation

This permanent position offers a salary range of $80,000 to $95,000 annually, depending on experience, along with potential performance-based incentives and a comprehensive benefits package.

How To Apply 

Register as a job seeker via AccountMakers. Once you create your candidate profile, you’ll be submitted for this opportunity and future openings aligned with your experience. Don’t miss your chance! 

Who We Are 

AccountMakers is redefining how companies scale revenue and customer-facing teams by providing on-demand access to top sales, customer success, and support talent. We connect high-growth organizations with the leaders and teams they need, exactly when they need them. Learn more at accountmakers.com.